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r 789 FAQ – Answers for Pakistani Players Explained

Everything you need to know about r 789 — registration, PKR deposits, withdrawals, bonuses, PSL betting, Teen Patti, Poker, and responsible gaming — all in one place, answered plainly.

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Account & Registration

Visit the Register page. The form has three steps: first your name, Pakistani mobile number, and date of birth; then your username and password; then age confirmation and agreement to the Terms and Conditions. The whole process takes under two minutes. You need a working Pakistani mobile number capable of receiving SMS — that is all.

You do not need to upload documents to complete registration. Your name, date of birth, and Pakistani mobile number are enough to create your account. Documents — typically a CNIC scan — are only required later, when you submit your first withdrawal request. This is a one-time KYC process that takes a few minutes.

No. r 789 strictly enforces a one-account-per-person policy. Duplicate accounts are identified during routine checks and both accounts are subject to closure. Any bonus or winnings in a duplicate account will be forfeited. If you have forgotten your login details, use the Forgot Password option on the Login page rather than creating a new account.

Mobile number changes are handled by the support team, not via self-service settings, because the mobile number is your primary identity on r 789. Contact live chat support with your account username and be prepared for identity verification. Do this before your old number becomes inactive — updating a number linked to a deactivated SIM takes longer.

You must be 18 years of age or older to register and play at r 789. This is confirmed by date of birth at registration and verified by CNIC during the withdrawal KYC process. Accounts found to belong to players under 18 are closed immediately and any balance is forfeited.

Contact r 789 support via live chat to request account closure. Withdraw your balance before requesting closure — bonus credit is forfeited on closure. If you are closing your account due to gambling concerns, please use the self-exclusion tool instead, which provides stronger protections. Visit the Responsible Gaming page to learn more.

Username changes are not self-service but can be requested via support. Requests are assessed on a case-by-case basis. Your password, communication preferences, and notification settings can all be updated directly from your account settings dashboard without contacting support.
Deposits & Payments

r 789 accepts deposits via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer, Visa, and Mastercard. All deposits are credited in PKR — no currency conversion is involved. For full details on each method visit the Deposit and Withdrawal page.

Easypaisa and JazzCash deposits typically credit within seconds. NayaPay and SadaPay deposits are usually credited within one to two minutes. Bank IBFT transfers and card deposits are generally processed within a few minutes but can occasionally take up to thirty minutes during busy periods. If your deposit has not appeared after an hour, contact support with your transaction reference number.

Minimum deposit amounts vary by payment method. Details for each method are listed on the Deposit and Withdrawal page. In general, r 789 keeps minimum deposits accessible so Pakistani players can start with an amount they are comfortable with rather than being forced into a large first deposit.

r 789 does not charge platform-side fees on deposits. Any transaction fees that appear are charged by your payment provider — for example, some banks charge an IBFT processing fee. r 789 has no control over third-party provider fees. Check your Easypaisa, JazzCash, or bank's fee schedule if you want to know what your provider charges for transfers.

This can happen when there is a timeout between your payment provider and r 789. In most cases the funds are automatically returned to your payment account within 24 hours by your provider. If the funds are not returned within 24 hours, contact r 789 support with the transaction reference number, the amount, the date and time, and your registered mobile number. Support will investigate and resolve the issue.

No. r 789 requires that the payment account used for deposits belongs to the same person as the r 789 account. Third-party deposits — using another person's wallet or bank account — are not accepted and will be returned. This is a standard anti-money-laundering requirement. Always deposit from a payment account registered in your own name.
Withdrawals

Log in to your r 789 account, go to the Withdrawal section, enter the amount you want to withdraw and your Easypaisa or JazzCash number (or your bank IBFT details). Confirm the request. Withdrawals to Easypaisa and JazzCash are typically processed within minutes. Bank transfers usually clear within a few hours. Your first withdrawal requires KYC verification — a one-time process.

KYC (Know Your Customer) verification is a one-time process required before your first withdrawal on r 789. It typically involves submitting a clear photo of your CNIC. This is a regulatory requirement and protects you against fraudulent withdrawal attempts. Once completed, future withdrawals do not require repeated verification unless there is a significant change to your account.

Easypaisa and JazzCash withdrawals are typically processed within minutes after r 789 approves the request. Bank IBFT withdrawals generally clear within a few hours but can take up to one business day depending on your bank's processing times. If your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number.

Minimum and maximum withdrawal limits are listed on the Deposit and Withdrawal page for each payment method. Limits can vary depending on your account verification status and the withdrawal method selected. For large withdrawals above standard limits, contact support — high-value withdrawals may require additional verification.

Bonus credit cannot be withdrawn directly — it must first be converted to real money by completing the wagering requirement attached to the bonus. Once the wagering requirement is met, the resulting real-money balance is fully withdrawable. The current wagering requirement on any active bonus is always visible in your account dashboard. Visit the Promotions page for bonus details.

Withdrawal rejections are uncommon and are usually caused by incomplete KYC, mismatched payment details, or an uncleared wagering requirement on an active bonus. When a withdrawal is rejected, the amount is returned to your r 789 balance and support will notify you of the reason. Correct the issue and resubmit. If you are unsure why a withdrawal was rejected, contact live chat support for a clear explanation.
Bonuses & Promotions

r 789 offers a welcome bonus on your first deposit. The current offer and all full terms — including wagering requirements, eligible games, and expiry dates — are listed on the Promotions page. Always read the bonus terms before depositing so you know exactly what you are signing up for.

A wagering requirement is the total amount you need to wager before bonus credit converts to withdrawable real money. For example, a bonus of Rs 1,000 with a 10x wagering requirement means you need to place a total of Rs 10,000 in qualifying bets before the bonus balance becomes real money. Your progress is tracked in real time in your account dashboard. Not all games contribute equally to wagering — eligible games and contribution percentages are listed in the bonus terms.

Yes. You can forfeit an active bonus at any time from your account dashboard or by contacting support. Forfeiting a bonus removes the bonus credit from your account. Any real-money balance you deposited remains unaffected — only the bonus credit and any winnings generated purely from bonus play are removed. Check the specific bonus terms before forfeiting.

r 789 runs ongoing promotions for existing players including reload bonuses, PSL season specials, cashback offers, and game-specific tournaments. Current promotions are always listed on the Promotions page. If you have opted in to SMS promotions during registration, you will also receive notifications about new offers directly on your mobile.

First, check whether the promotion required you to opt in before depositing — some bonuses are only activated if you selected them before making the deposit. Also confirm the deposit met the minimum qualifying amount. If you believe you met all the conditions and the bonus still has not appeared within a few minutes, contact support with your deposit reference and the promotion name.

Yes. Every bonus at r 789 has an expiry date and a wagering deadline listed in its terms. If the wagering requirement is not completed before the bonus expires, the bonus credit and any winnings from it are removed from your account. Your deposited real-money balance is not affected by bonus expiry. Expiry dates for active bonuses are visible in your account dashboard.
PSL & Sports Betting

r 789 covers every PSL fixture with a wide range of markets including match winner, toss winner, top batsman, top bowler, total runs, player performance specials, and dozens of in-play markets updated ball by ball during matches. The full list of available markets is on the PSL Betting page.

Yes. r 789 offers live in-play betting on PSL matches with odds updated in real time as the match progresses. In-play markets include next wicket, runs in next over, current run rate markets, and more. The in-play section is accessible from the PSL Betting page and from the main sports betting lobby once you are logged in.

If a PSL match is abandoned before a result can be determined under official tournament rules, r 789 voids all bets on that match and returns stakes to players' accounts. If the match has an official result under Duckworth-Lewis-Stern method or any other official ruling, bets are settled on that result. Specific rules are detailed in the r 789 Sports Betting Terms available from the Terms and Conditions page.

Yes. Alongside PSL, r 789 offers betting on international cricket including Pakistan national team fixtures, ICC events, the Indian Premier League, and other major T20 and ODI tournaments that Pakistani fans follow closely. The full schedule of available cricket betting markets is in the sports betting lobby when you log in.

Odds at r 789 are displayed in decimal format by default — for example, 2.50 means you win Rs 2.50 for every Rs 1.00 staked, including your original stake returned. The potential payout for any bet is shown in your bet slip before you confirm, so you always know exactly what you stand to win before placing any bet in PKR.

r 789 offers a cash-out feature on eligible PSL markets. When cash out is available on your bet, a button appears in your active bets section showing the current cash-out value. The value fluctuates with live odds — cashing out early locks in the displayed amount regardless of the final result. Cash out availability depends on the market and is not guaranteed on every bet.
Games

r 789 offers Teen Patti in multiple variants, Poker including Texas Hold'em, and other popular card games. Live dealer tables are available for Teen Patti and Poker, letting you play against real opponents or a live dealer. Full details on available tables are on the Teen Patti and Poker pages.

r 789 Ludo follows standard Ludo rules played against other real players for PKR stakes. You enter a table by paying an entry fee, compete in a Ludo match, and the winner takes the prize pool minus the platform's small commission. Different table sizes and stake levels are available. Full game rules and entry requirements are on the Ludo Games page.

r 789 offers esports betting on popular titles that Pakistani players follow, including BGMI (Battlegrounds Mobile India), Valorant, Counter-Strike 2, Dota 2, and others depending on the tournament schedule. Live betting is available on eligible esports events. Visit the Esports Betting page for the current schedule and available markets.

Yes. r 789 casino games use certified Random Number Generator (RNG) technology to ensure every outcome is random and not influenced by previous results or player behaviour. Sports betting odds are calculated independently of individual players. r 789 operates under a gaming licence that requires fairness compliance as a condition of operation.

Yes. The full r 789 platform — every game, betting market, account feature, and payment option — is accessible from a mobile browser on both Android and iOS. You do not need to download a separate app. Simply open r789.run in your phone's browser and log in. The layout adapts automatically to your screen size.

House edges vary by game. Return-to-player (RTP) percentages for specific slot and casino games are published in the game information panel within each game. As a general guide, classic table games like Poker and Teen Patti tend to have lower house edges than slots. Understanding RTP helps you make informed decisions about which games to play and how to manage your balance. All r 789 games carry a house edge — the platform is entertainment, not a guaranteed income source.
Security & Login

Go to the Login page and click "Forgot Password?". Enter your registered Pakistani mobile number and we will send a one-time reset code via SMS. Enter the code to set a new password. The code expires in ten minutes, so complete the process promptly. If you no longer have access to your registered number, contact support for a manual reset with identity verification.

r 789 protects accounts with 256-bit TLS encryption on all connections, OTP SMS verification for new device logins, automatic rate limiting after repeated failed login attempts, session timeout after inactivity, and a login activity log viewable from your account dashboard. You can also manually log out of all active sessions from the Account Security section.

No. r 789 will never ask for your password or OTP via WhatsApp, a random SMS number, or any unsolicited contact. If you receive such a message, do not respond or share any information. Report it immediately to support@r789.run. This is a phishing attempt and has nothing to do with r 789. Change your password immediately if you have shared it with anyone.

Go to Account Security in your dashboard and use the "Log Out All Sessions" button immediately. Then change your password. Contact r 789 support to report the unrecognised login — support can flag the activity and monitor your account. Change your password on any other service where you use the same credentials, and ensure your email and phone are also secured.

Yes. r 789 encrypts all personal and financial data in transit and at rest. We do not sell or share personal data with third parties except where required by law or necessary for payment processing. For full details on how your data is stored, used, and protected, read our Privacy Policy.

Contact r 789 support immediately via live chat or at support@r789.run. Describe the suspicious activity in as much detail as possible — what you saw, when it happened, and any reference numbers. Support will investigate, secure your account, and advise on next steps. You can also use the "Log Out All Sessions" feature in Account Security as an immediate precaution while waiting for support to respond.
Responsible Gaming

Log in, go to Account → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly and enter the PKR amount you want to cap yourself at. Limit reductions take effect immediately. Increases require a 24-hour waiting period. You do not need to contact support — you can set and adjust limits yourself at any time.

Go to Account → Responsible Gaming → Self-Exclusion, or contact support directly. Self-exclusion suspends your account for a minimum of 6 months. It is enforced absolutely — you cannot override or shorten it once activated. You will be removed from all marketing, and the exclusion cannot be lifted by contacting support. Withdraw your balance before activating self-exclusion. Visit the Responsible Gaming page for full details.

A cooling-off period is a shorter, reversible break of 24 hours, 48 hours, 7 days, or 30 days during which you cannot deposit or play, but your account remains open and your balance is preserved. Self-exclusion is a longer, stricter measure of at least 6 months that cannot be reversed once activated. Use a cooling-off period for a planned short break; use self-exclusion if you need a firm, enforced stop.

Contact r 789 support at support@r789.run with as much detail as you can provide about your concern. r 789 takes third-party welfare reports seriously and will review the account in question. We cannot share account information with third parties for privacy reasons but we can take protective action where there is a genuine welfare concern. We cannot override a player's own responsible gaming settings without reasonable evidence of harm.

Yes. Go to Account → Responsible Gaming → Session Reminders. Set an interval — for example, every 45 minutes — and a pop-up will appear during play at that interval showing how long you have been playing and your net win/loss for the session. It pauses the game display so you can review it properly. This is one of the simplest responsible gaming tools and is recommended for all players.
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Can't Find Your Answer? We're Here

The FAQ covers the most common questions but if you have something specific, the r 789 support team is available around the clock.

Contact r 789 Support

Available 24 hours a day, 7 days a week, in Urdu and English.

Live Chat

Fastest response — typically under 1 minute. Available from inside your account or from any page on r789.run.

Email Support

support@r789.run — for detailed queries. Responses within a few hours.

Urdu & English

All r 789 support agents can assist you in both Urdu and English — whichever is more comfortable for you.

Useful Pages for Pakistani Players

Find what you need quickly with these direct links to r 789's most visited pages.

New to r 789?

Registration takes under 2 minutes. Create your free account and get started with PKR deposits via Easypaisa or JazzCash today.

Register Free

Deposits & Withdrawals

All payment methods, minimum amounts, processing times, and fee information for Pakistani players in one place.

View Details

Current Promotions

See every active bonus and promotion including welcome offers, reload bonuses, and PSL season specials with full terms.

View Promotions

Responsible Gaming

Deposit limits, session reminders, cooling-off periods, self-exclusion, and the self-check quiz — all explained clearly.

Learn More

PSL Betting Guide

How PSL betting works at r 789, available markets, how odds are displayed, and how to place your first PSL bet in PKR.

PSL Betting

Terms & Privacy

Read the full r 789 Terms and Conditions and Privacy Policy to understand exactly how the platform works and how your data is protected.

Read Terms
r 789

How to Use the r 789 FAQ

This FAQ page is r 789's central help resource for Pakistani players. It covers the questions that come up most often across eight categories: account and registration, deposits and payments, withdrawals, bonuses and promotions, PSL and sports betting, games, security and login, and responsible gaming.

You can navigate the FAQ in a few ways. If you are on a desktop or laptop, the sidebar on the left of the FAQ section lets you jump directly to any category with a single click — it stays visible as you scroll so you can move between sections quickly. On a mobile phone, use the category pills displayed above the questions to filter down to the topic you need. You can also use the search bar at the top of the page to find questions that contain a specific word or phrase — type "PSL" to find every PSL-related question, or "Easypaisa" to find every question about Easypaisa deposits and withdrawals.

If you are new to r 789 and wondering where to start, the most useful question to read first is "How do I register at r 789?" in the Account section. After that, "What payment methods can I use to deposit?" will give you the full picture on how to fund your account in PKR. If you have a specific game in mind, head to the Games section for an overview of Teen Patti, Poker, Ludo, and Esports Betting.

For questions about safety and account security, the Security section covers everything from password resets to what to do if you see suspicious login activity. Pakistani players sometimes ask us about phishing attempts — people pretending to be r 789 on WhatsApp or via SMS to steal account credentials. The Security section has clear guidance on what r 789 will and will not ask you for, so you can identify scam attempts immediately.

Responsible gaming questions are in their own section because we want them to be easy to find. r 789 takes player welfare seriously and all the tools — deposit limits, session reminders, cooling-off periods, and self-exclusion — are described plainly with step-by-step instructions on how to use them. If you ever feel that gaming is becoming a problem, please read that section and use the tools or contact support. There is no judgement here — reaching out is the right move.

This FAQ is updated regularly as new features are added and as common questions from players evolve. If you have a question that is not answered here, use the live chat or email support — and if we see the same question come up frequently from Pakistani players, we will add it to the FAQ so the answer is available to everyone.

Can't find what you need? Contact r 789 live chat support — available 24/7 in Urdu and English. Support agents can access your account securely and resolve most queries in a single conversation.

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